Privacy Policy

1. Introduction

Lanevora Supper House ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

We act as a data controller for the personal information we collect. This means we determine the purposes and means of processing your personal data. We comply with the UK Data Protection Act 2018, the UK GDPR, and other relevant data protection legislation.

Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following categories of information about you:

2.1 Information You Provide to Us

When you make a booking, complete our contact form, or communicate with us, we collect:

• Identity information: name, title
• Contact information: email address, telephone number, postal address
• Booking information: date, number of guests, special requests
• Dietary requirements and food allergies
• Payment information (we do not store full payment card details)
• Communications: emails, calls, or letters between us

2.2 Information We Collect Automatically

When you visit our website, we automatically collect:

• Technical information: IP address, browser type and version, operating system
• Usage information: pages visited, time spent on site, links clicked
• Cookie information: see our Cookie Policy for details

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

3.1 Contractual Necessity

Processing necessary for the performance of our contract with you (e.g., processing your booking, preparing for your dining experience).

3.2 Legitimate Interests

Processing necessary for our legitimate interests, provided these interests do not override your rights (e.g., understanding customer preferences, improving our services, security measures).

3.3 Compliance with Legal Obligations

Processing necessary to comply with our legal obligations (e.g., keeping records for tax purposes).

3.4 Consent

Where you have given us consent to process your data for specific purposes (e.g., marketing communications). You have the right to withdraw this consent at any time.

3.5 Special Category Data

For dietary requirements and health information (which may constitute special category data), we process this with your explicit consent to ensure we can safely accommodate your needs during your dining experience.

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Providing Our Services

• Processing and confirming your booking
• Accommodating your dietary requirements
• Communicating with you about your booking
• Processing payments
• Addressing inquiries or resolving issues

4.2 Improving Our Services

• Analyzing website usage to enhance user experience
• Understanding customer preferences and needs
• Developing new offerings based on customer feedback

4.3 Administration and Security

• Maintaining accurate records
• Preventing fraud and ensuring website security
• Complying with legal and regulatory requirements

4.4 Communications

• Responding to your inquiries
• Sending booking confirmations and reminders
• Providing information about changes to our services

4.5 Marketing (with consent)

• Sending information about special events or seasonal menus
• Sharing news about Lanevora Supper House

5. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information with:

5.1 Service Providers

Third-party service providers who perform functions on our behalf, such as:

• Payment processing services
• IT and system administration services
• Professional advisers (e.g., lawyers, accountants)

All service providers are required to take appropriate security measures to protect your information and only process it on our instructions.

5.2 Legal Requirements

We may disclose your information if required by law, regulation, or legal process.

5.3 Business Transfers

In the event of a business sale, merger, or reorganization, your information may be transferred as part of the transaction.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting requirements.

6.1 Retention Periods

• Booking information: 3 years after your last booking
• Financial records: 7 years (as required by UK tax law)
• Marketing preferences: until you withdraw consent
• Website usage data: 26 months

6.2 Data Minimization

We periodically review our data retention practices to ensure we only retain necessary information.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7.1 Security Measures

• Encryption of digital data
• Secure storage of physical records
• Access controls and authentication procedures
• Staff training on data protection
• Regular security assessments

7.2 Data Breach Procedures

In the unlikely event of a data breach, we have procedures to address the breach and notify affected individuals and regulatory authorities as required by law.

8. Your Rights

Under UK data protection laws, you have several rights regarding your personal data:

8.1 Right to Access

You have the right to request copies of your personal information.

8.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete information.

8.3 Right to Erasure

You have the right to request deletion of your personal data in certain circumstances.

8.4 Right to Restrict Processing

You have the right to request restriction of processing your personal data in certain circumstances.

8.5 Right to Data Portability

You have the right to request transfer of your personal data to yourself or another controller.

8.6 Right to Object

You have the right to object to processing based on legitimate interests and to direct marketing.

8.7 Right Regarding Automated Decision Making

You have rights relating to automated decision making and profiling.

8.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at bookings@lanevora.com or 121-123 Long Acre, London WC2E 9PA. We will respond to your request within one month. We may need to verify your identity before fulfilling your request.

9. International Transfers

We primarily store and process your personal data within the UK. However, some of our service providers may be based outside the UK or European Economic Area (EEA).

When we transfer your data outside the UK/EEA, we ensure a similar degree of protection by implementing at least one of the following safeguards:

• Transferring to countries deemed to provide adequate protection by the UK government
• Using specific contracts approved for use in international data transfers (such as the International Data Transfer Agreement or Addendum)
• Where we use providers based in the US, ensuring they are part of appropriate data protection frameworks

10. Cookies

Our website uses cookies and similar technologies to distinguish you from other users and enhance your experience. For detailed information about the cookies we use and how you can manage them, please see our Cookie Policy.

11. Children's Privacy

Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Lanevora Supper House
121-123 Long Acre
London WC2E 9PA

Phone: +44 207 014 8718
Email: bookings@lanevora.com

14. Complaints

If you have concerns about our data practices, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

https://ico.org.uk/make-a-complaint/